Shipping Policy
Standard Shipping
We are delighted to offer free standard shipping for orders exceeding A$49.00. For orders under A$49.00, a flat rate of A$10.00 will be applied.
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United States
Our prices include taxes in US.
Please note that shipping to Hawaii and Alaska may require additional time for delivery due to geographic factors and transportation logistics. Regrettably, we do not offer shipping to Puerto Rico and the US Virgin Islands at this time. Stay tuned for exciting updates as we plan to expand our shipping destinations in the near future!
Shipping Timeframe
We Recommend Monitoring the Shipping Updates
The production time for handmade items is approximately 3 business days, while custom products take around 5 business days. Delivery typically takes 3 to 15 business days.
Deliveries during or after holidays, or to areas experiencing severe weather conditions, may require additional time. It's important to keep in mind that shipping delays can sometimes be unavoidable. Deliveries during or after holidays, or to areas experiencing severe weather conditions, may require additional time.
If you haven't received your tracking information and have already checked your spam/junk folder, please reach out to our Customer Service Team at hello@themorehemp.com.
Order Changes
We cannot guarantee updates to an order's shipping address or items in an order once it's placed. Our dedicated fulfillment team works tirelessly to ensure swift shipments! If you need to make a change to your shipping address, we recommend contacting the courier directly to assist with updating the shipping address.
If you wish to add, change, or upgrade items in your order, please contact us at hello@themorehemp.com, and our team will provide assistance. If we are unable to modify your order, you may return the items in your original order. Once we receive the returned items, a refund will be issued to your original form of payment.
Order Cancellation
Once your order is placed, we are unable to process a cancellation. If you wish to cancel or return an item that has already been shipped, please return the items for a full refund. Contact us at hello@themorehemp.com for further assistance in initiating the return process. Your satisfaction is important to us, and we'll do our best to address your needs promptly.